If your order is $50.00 or more, you get FREE SHIPPING!!! We use priority mail shipping by The USPS. We ship most orders within 2-3 days of receipt. Priority Mail generally arrives to the ddestination within 2-3 business days under NORMAL weather conditions. We are not responsible for any delays due to weather.
If you enter the wrong shipping address and the ornament gets returned to Kaitlin's Personalized Creations, we cannot be responsible for the cost of reshipping and/or replacing an order. In such cases, all costs associated with reshipping the order of the corrected address must be paid by the customer before the order is replaced and/or reshipped.
Please open your items on receipt and inspect them...if there is an error contact us promptly via email at firstname.lastname@example.org. Please send a photo of the cracked or broken ornament. We carefully inspect each ornament we send, but sometimes the act of shipping may cause some damage to it.